Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods.
Are your products authentic and truly made in Japan?
Yes, every item in our collection is sourced directly from artisans and manufacturers within Japan. We prioritize traditional craftsmanship and authentic materials to ensure the highest quality for your home.
How do you ensure fragile items like ceramics arrive safely?
We use specialized, reinforced packaging materials and double-boxing techniques for all delicate items. Each piece is hand-wrapped in protective cushioning to withstand international transit.
Do you ship internationally and how long does it take?
We ship worldwide via premium carriers. Standard international shipping typically takes 7-14 business days, while express options can deliver your Japanese home goods within 3-5 business days.
What is your return policy for home decor and kitchenware?
We offer a 30-day return policy for unused items in their original packaging. If an item arrives damaged due to shipping, please contact us immediately for a full replacement or refund.
Will I have to pay customs duties or import taxes?
As we ship directly from Japan, international orders may be subject to import taxes and customs duties levied by your country. These fees are the responsibility of the recipient.
How should I care for my traditional wooden or ceramic items?
Each product comes with specific care instructions. Generally, we recommend hand-washing traditional ceramics and avoiding soaking wooden items to preserve their natural finish and longevity.